We do not accept refunds but we are very happy to exchange your Secret Hidden Halo Hair Extension if you determine that it was not the best colour match for your natural hair.
Please follow these steps to have your exchange processed:
- Email the Melbourne Human Hair Extensions Team at firstname.lastname@example.org within 7 days of receiving your purchase to advise that you would like to exchange your Halo Hair Extension. The email must contain your original order number, the colour that you purchased and the colour that you would like to replace the order with.
Note: Only one refund will be accepted. Customers are not permitted to continue to send the hair back seeking a new colour.
- Melbourne Human Hair Extensions will respond to your email with an RMA number and a postal address.
- You will be required to post the Halo Hair Extension back to Melbourne Human Hair Extensions using Express Post or Registered Post at your cost.
To qualify for an exchange, you must meet the following conditions:
- The Halo Hair Extensions must be in perfect, unworn condition. If there is evidence suggesting that it has been worn after it was taken out of the packet, the exchange will not be accepted and the hair will be returned to you.
- There must be no damage to the hair, the wire or the clips.
- The packaging must be preserved and in its original condition.
- The exchange must be sent to us with a copy of the original order number
We are committed to the highest hygiene and hair sanitation standards at Melbourne Human Hair Extensions. As such, if there is any doubt that your Halo Hair Extension has been worn, an exchange will be declined. We pride ourselves on health and safety standards and will not compromise on this.